We strive to offer a seamless shopping experience and ensure your products reach you in a timely manner. Here’s everything you need to know about shipping:
Processing Time:
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates and Delivery Time:
Standard Shipping: Delivery within 5-7 business days (subject to location).
Express Shipping: Delivery within 2-3 business days (available at an additional charge).
Shipping costs will be calculated at checkout based on your location and selected shipping method.
Order Tracking:
Once your order has been dispatched, you will receive an email with tracking information to monitor your shipment.
International Shipping:
We currently offer international shipping to select countries. Additional customs fees and import taxes may apply depending on your location.
Return Policy
Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer the following return and exchange options:
Returns:
You can return most items within 14 days of receiving your order. The product must be unused, unopened, and in its original packaging.
To initiate a return, please contact our customer service team at support@mascaramart.com with your order number and reason for return.
Exchanges:
If you received a damaged or defective product, we will gladly exchange it for a new one.
Exchanges must be requested within 14 days of receiving the item.
Return Shipping Costs:
Customers are responsible for return shipping fees unless the product is defective or an error occurred on our part.
We recommend using a trackable shipping service for your return. MascaraMart is not responsible for lost or damaged return shipments.
Refunds:
Once your return is processed, we will issue a refund to your original payment method. Please note that it may take 5-7 business days for the refund to appear on your account.
Non-returnable Items:
Opened or used products.
Gift cards or promotional items.
If you have any further questions or concerns, please don’t hesitate to reach out to us at support@mascaramart.com